If your new prescription glasses do not feel right, do not panic. Most issues — blurry vision, headaches, or an uncomfortable fit — have a simple fix that does not require a full return. Run through the checks below before raising a request, and you will reach a resolution much faster.
Start With Your Prescription
The single most common reason prescription glasses feel wrong is a mismatch between the written prescription and what was entered at the time of order. Pull out your original prescription slip and cross-check every value: sphere (SPH), cylinder (CYL), axis, addition power (for progressives), and pupillary distance (PD). A one-digit error in the axis, for instance, can cause significant distortion even though the lens power is otherwise correct.
Also confirm the prescription is not expired. In India, most optometrists recommend a fresh eye test every 12 to 24 months. Using an old prescription is one of the most overlooked reasons new glasses feel uncomfortable.
Check the Frame Fit Before Blaming the Lenses
A frame that sits too low, tilts to one side, or pinches the nose can distort your field of vision just as badly as a wrong prescription. Look in the mirror and check:
Are the temples parallel to the floor, or does one side sit higher?
Is the optical centre of the lens aligned with your pupil?
Is the nose bridge sitting evenly without the frame sliding down?
Minor adjustments to nose pads or temple arms can be done at any optical store in minutes. At Rimloo, we guide customers through a quick self-fit check via our support chat before initiating any return, because a simple tweak often resolves the problem entirely.
Give Your Eyes a Settling-In Period
First-time wearers and anyone updating a significantly different prescription should allow a settling-in period of five to seven days. Your brain needs time to adapt to the new focal point, especially with progressive or high-power lenses. Mild dizziness and peripheral blur in the first few days are normal. If discomfort persists beyond ten days, that is a clearer signal something needs to be reviewed.
Inspect the Lenses for Physical Defects
Hold the glasses up to a neutral light source — natural daylight works best — and look through the lenses at a straight edge like a door frame. Optical distortion, bubbles, scratches from manufacturing, or an uneven coating are legitimate quality concerns that qualify for a return or replacement under Rimloo's policy. Take a clear photograph of any visible defect before contacting support; it speeds up the assessment considerably.
When Should You Actually Return Them?
A return or remake is the right step when: the prescription values in the delivered glasses are verified to differ from your order, a manufacturing defect is confirmed, or the frame is structurally damaged on arrival. For prescription issues, Rimloo's customer support team coordinates a lens power verification with our lab before processing a remake, so keep your original prescription handy throughout the conversation.
How to Contact Rimloo Support
Reach out through the Rimloo contact page or use the live chat on the website. Share your order number, a photo of your original prescription, and — if relevant — a photo of any visible defect. Clear documentation means a faster turnaround for you.
